PRIVACY AND PERSONAL DATA PROTECTION POLICY
RICARDO PEREZ, S.A. respect your privacy. We inform you that the data you provide us will be incorporated and will be processed in the files of RICARDO PEREZ, S.A. in order to be able to provide you with our services, as well as to keep you informed on issues related to the company's activity and its products and services. This data may be related to your name, telephone number, email address, but also to other data, such as your vehicle identification number (VIN), (geo-location), etc.
This Policy applies to the processing of your Personal Data within the framework of differents services, tools, applications, websites, portals, (online) sales promotions, marketing actions, sponsored social media platforms, etc. that are provided or operated by us or on our behalf. As well as all your Personal Data collected by and/or on behalf of RICARDO PEREZ, S.A.
If you agree to the provisions of this Policy, you consent to our processing your Personal Data in the manner set out in this Policy.
2. TERMS AND DEFINITIONS
In this Policy, the following terms have the following meanings:
Data Controller means the organization that determines the purposes and manner in which your Personal Data is processed. Unless we inform you otherwise, the data controller is RICARDO PEREZ, S.A. (Boulevard Costa del Este, PH Plaza del Este, Panama, Republic of Panama).
Data Processor, means the person or organization that processes your Personal Data on behalf of the Data Controller.
Data Protection Contact Point means (the person designated by RICARDO PEREZ, S.A.) where you can direct your questions or requests to the Data Controller regarding this Policy and/or (the Processing of) your Personal Data, which will attend to your questions and requests.
Data is any information concerning natural persons, which identifies them or makes them identifiable.
Data Processing: means the collection, access and all forms of use of your Personal Data.
Access: Allows the owner to obtain their personal data that is stored or subject to treatment, in addition to knowing the origin and purpose for which they have been collected.
Rectification: If you find any errors in your Personal Data or if you find it incomplete or incorrect, you can also ask us to correct or complete it.
Cancellation: You have the right to request the elimination in the processing of your incorrect, incomplete, inaccurate personal data. (for example, while verifying the accuracy of your personal data).
Opposition: You can also oppose the use of your Personal Data for unfounded and legitimate reasons, as well as revoke your consent.
Portability: You've the right to obtain a copy of your personal data in a structured manner, in a generic and commonly used format, except for the exceptions established by law, when: i) The owner has delivered your data directly to the person in charge, ii) It's a relevant volume of data, processed in an automated way, iii) The owner has given consent for the treatment or is required for the execution or fulfillment of a contract.
RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA
The entity responsible for processing your Personal Data is: RICARDO PEREZ, S.A., Boulevard Costa del Este, PH Plaza del Este, Mezzanine, Panama, Republic of Panama.
POINT OF CONTACT. IN CASE YOU HAVE QUESTIONS OR REQUESTS ABOUT YOUR PERSONAL DATA.
For any questions or requests related to the application of this Policy, you can contact us by email through: firstname.lastname@example.org or at our offices located in Costa del Este, PH Plaza del Este, Mezzanine.
WHAT PERSONAL DATA WE COLLECT?
In order to facilitate contact with you, we receive, collect and maintain your Personal Data through various sources which may include, but are not limited to:
Name, addresses and phone numbers.
Date of birth and gender.
Information necessary to facilitate the sale or other services, including family or employment information.
ID number or passport number, nationality and country of residence.
Use of products and services.
Personal Data provided through surveys or other market research methods.
Personal data provided to representatives of the Contact Center department, Customer Service, in order to investigate and resolve issues under discussion, answer questions or provide our services.
Information related to your forms of payment for the Mobility Services (Information on Means of Payment)
Information about your driving style when you drive a vehicle that is the object of the Mobility Service that we provide.
FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?
We will only process your Personal Data for specified, explicit and legitimate purposes, and we will not process your Personal Data in a way that is incompatible with those purposes.
Such purpose may be the execution of a purchase or order that you have made, the provision of our services, the improvement of your visit to one of our websites or portals, the improvement of our products and services in a more general way, the offer of services or applications, communications and marketing promotions for advertising, promotional and/or statistical purposes related to the activities carried out by RICARDO PEREZ, S.A. Likewise, said communications may refer to own benefits or advantages or to third-party companies with which collaboration agreements have been signed.
Please note that in accordance with applicable data protection law, your personal data may be processed if:
a) You have given us your consent for the purposes of data processing by accepting the privacy and personal data protection policy of RICARDO PEREZ, S.A. and you will always have the right to withdraw your consent at any time; either
b) When necessary for the execution of a contractual obligation, provided that the owner of the data is a party; either
c) When necessary to comply with a legal obligation to which the data controller is subject. d) When authorized by a special law or the regulations that develop it.
KEEP YOUR PERSONAL DATA ACCURATE AND UP-TO-DATE
It's important to us to keep accurate and up-to-date records of your personal data, for which we ask that you inform us of any changes or errors in your Personal Data as soon as possible by contacting us through our data protection point of contact, indicated in point #4 of this policy. We will take reasonable steps to ensure that inaccurate or out-of-date Personal Data is removed or adjusted accordingly.
ACCESS TO YOUR PERSONAL DATA
RICARDO PEREZ, S.A. complies with the Personal Data Protection Law, to the extent that it applies to information maintained by RICARDO PEREZ, S.A.
You can exercise your rights of access, rectification, cancellation, opposition and portability of your personal data, free of charge by email to email@example.com or by sending a written communication to the address PH Plaza del Este, Mezzanine.
HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We will retain your personal data in accordance with applicable data protection law for as long as necessary, for the purposes for which we process your Personal Data, or to comply with the law. For more information on how long certain Personal Data is likely to be retained before it is deleted from our systems and databases, please contact us at the data protection point of contact, see point #4 of this politics.
10. HOW DO WE PROTECT YOUR PERSONAL DATA?
We have a set of security measures in place to protect your Personal Data, which have been designed with our IT infrastructure in mind, the potential impact on your privacy and the costs involved, and in accordance with current industry standards and practices.
Our data security procedures include: access security, backup systems, monitoring, review, maintenance and security incident management.
Maintaining data security means protecting the confidentiality, integrity and availability of your Personal Data:
a) Confidentiality: We will protect your Personal Data from unwanted disclosure to third parties.
b) Integrity: We will protect your Personal Data from being modified by unauthorized third parties.
c) Availability: We will ensure that authorized parties can access your personal data when necessary.
11. DISCLOSURE OF PERSONAL DATA
RICARDO PEREZ, S.A. will not disclose or provide Personal Information to any third party without obtaining the prior consent of the person to whom such personal information relates, unless such disclosure or provision of Personal Information is permitted by this policy, required or enforced by any law or regulation .
Depending on the purposes for which we collected your Personal Data, we may disclose it to the following categories of recipients, who will then process your Personal Data only for these purposes:
b) Within our organizations and our brand environment:
Our authorized personnel;
Our affiliated companies and subsidiaries;
Members of our network of Authorized Dealers;
c) We may share information with third parties to whom they provide services on behalf of our company, to help us with our business activities. We ask such companies to always act in accordance with applicable laws and this Policy and to pay close attention to the confidentiality of your personal information.
Please note that service suppliers may offer you products and collect Personal Data from you separately, through their own channels. In such case, these third parties are solely responsible for the control of such Personal Data and their dealings with them will be governed by their terms and conditions;
d) We may also disclose your personal information: To comply with the Law or in response to legal requests by government authorities or is legally necessary to protect RICARDO PEREZ, S.A.,
To verify or enforce compliance with the policies and agreements of RICARDO PEREZ, S.A.;
In relation to corporate transactions, in the context of a transfer, merger, consolidation or sale of all or part of the business assets of RICARDO PEREZ, S.A.
12. SPECIFIC CONTACT WITH OUR AUTHORIZED DEALERS
If you purchase a car or other product or service from one of our Authorized Dealers or share your personal information with them, you will have a separate relationship with this Authorized Dealer. In this case, you become the controller of your personal data. For all questions or requests regarding the collection and use of your personal data by one of the Authorized Dealers, please contact them directly.
a) What are cookies?
A cookie refers to a file that is sent in order to request permission to be stored on your computer, by accepting said file it’s created and the cookie then serves to have information regarding web traffic, and also facilitates future visits to a website recurrent. Another function that cookies have is that with them the website can recognize you individually and therefore provide you with the best personalized service on its website.
b) How to disable cookies?
If you do not wish to have cookies installed on your computer or mobile device, you can set your browser to notify you before receiving a cookie, giving you the opportunity to decide whether to accept them. You can also configure your browser to disable cookies. However, please note that if you do so, some areas of the RICARDO PEREZ, S.A. may not have full functionality.
c) Third party cookies
Some of the cookies you may receive when you visit the RICARDO PEREZ, S.A. website. could contain links and leave our page. For example, if you visit sections of the site that contain content such as videos or social media, you may receive cookies delivered from these websites.
RICARDO PEREZ, S.A. does not control the setting or use of these third-party cookies, so we suggest you visit these websites for more information about their cookies and applicable privacy policies.
RICARDO PEREZ, S.A. no se hace responsable de la privacidad de los datos recopilados por los sitios web que no posee ni gestiona, incluso si estos sitios web se vinculan al sitio web de RICARDO PEREZ, S.A.
14. USE OF SOCIAL NETWORKS
If you use any of the tools of RICARDO PEREZ, S.A. or start a specific session from a social network, RICARDO PEREZ, S.A. will register your available Personal Data, it means that you have explicitly allowed the communication of your Personal Data registered by RICARDO PEREZ, S.A. through this tool.
15. TRANSFERS OF PERSONAL DATA
Your personal data may be transferred to recipients that may be outside of the Republic of Panama and may be processed by us and these recipients outside of the Republic of Panama. In relation to any transfer of your Personal Data to countries outside the Republic of Panama, RICARDO PEREZ, S.A. will implement the appropriate specific measures to ensure an adequate level of protection of your Personal Data. These measures may consist, for example, in agreeing with the recipients binding contractual clauses that guarantee an adequate level of protection.
16. DATA OF MINORS
RICARDO PEREZ, S.A. will not carry out data processing of minors, except for special activities and events in which it requests the authorization of the parents or legal representatives of the minor, and that such purposes are necessary and are maintained only for the time required to fulfill the purpose of treatment.
17. TELEPHONE RECORDINGS
For the purposes of providing a better service, carrying out adequate quality control and recording your consent or monitoring of communications, RICARDO PEREZ, S.A. make recordings of telephone calls.
18. REVIEW AND MODIFICATIONS
RICARDO PEREZ, S.A. You may modify this Policy at any time. When this happens, we will notify you of any changes and then ask you to re-read the most recent version of our Policy and confirm your acceptance. You may also check this Policy periodically at www.toyotarp.com for any changes.
Update Date: August 16, 2022